Maura the Mouse Lunchbox

UK Standard Delivery - £3.95 

• Royal Mail Standard 48
• Estimate Delivery within 2-3 Days
• FREE for orders over £30

UK Express Delivery - £4.95

• Royal Mail Tracked 24
• Orders placed Mon-Fri before 2pm
• Delivery may take up to 2 days if placed after 2pm 
• Delivery is working days only, excludes Saturday & Sunday

EU Standard Shipping - €5.95

• Please place any EU orders through our EU website
• Free Standard Shipping on orders over €70
• Visit our EU Site

Operating Hours

• Our warehouse operates Monday-Friday
• Orders placed after 2pm on Friday may not be dispatched until the following Monday 

Pre-Order Products

• Pre-Order products will begin dispatching on the day of launch
• Launch dates are subject to change depending on stock arrival
• Orders containing both In-Stock and Pre-Order items will be dispatched once all items are launched!

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To start a return, please login to your account via this link- Quick Login

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items must be returned at the customers own expense. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 

Blade & Rose Returns
Unit 7, Kendal Fell Business Park
Underbarrow Road
Kendal
LA9 5RR

You can always contact us for any return question at hello@bladeandrose.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We are also able to exchange once the items have been received however this can take up to 7 working days to complete. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bladeandrose.co.uk.