To start a return please use our return portal
Exchange & Refund Policy
Here at Blade & Rose customer care is paramount. We are happy to exchange or refund your items as long as they meet the conditions listed below.
If you wish to return or exchange something, please return the item(s) to us within 30 days of receipt.
Please note: If you receive an item from us that is faulty, please email the team on firstname.lastname@example.org with details of the fault and we can look to send a replacement or refund.
Returns will only be accepted if in the original packaging within 30 days of purchase in condition for resale.
Please return items in the same condition you received: unworn, unwashed, and with labels still intact and attached. If a bundle product was purchased, then please ensure all items within the bundle are returned together (a bundle product is any number of products that were purchased together at a lower price compared to individual prices).
If you have requested a refund, we will refund the amount you paid using your original payment method. You should expect to receive the refund within 10 days of the item being received, but during busy periods it may take longer.
Our returns and exchanges policy are in place to protect your rights as a consumer, and ours as a family-run business.
If you require a different size or want to swap an item, we are happy to exchange. If the item requested is not in stock, we will contact you to organise another item or refund by the original payment method.
We can only exchange items to the same value. If items requested are higher value we will not exchange and refund the original item.
We try to ensure all our items are quality checked before dispatch, however on the odd occasion you may receive an item with a fault, please email the team on email@example.com with details of the fault and images.
Please note: If the fault has been caused by accident, neglect, misuse, wear and tear, or failure to follow care instructions we can not accept the item as faulty. Faulty items over 6 months old can not be issued a refund- exchange only.
Returns should be posted to:
Blade & Rose Returns
Unit 7, Kendal Fell Business Park
We do not cover the return postage cost.
Please detail your name, order number, contact email address, phone number and whether you wish to return or exchange the item(s).
If you purchased something from one of our independent retailers, they should be your first port of call if you wish to return something or have a fault with an item.