Frequently Asked Questions

Where are you based ?

We are based on the edge of the Lake District National Park in Kendal. From our HQ we ship across the globe!

I'm ordering a gift. Will the paperwork have prices?

All paperwork enclosed within your order has no prices. Just addresses, contact details and a breakdown of the order.

Can I add to an existing order?

Ours systems are automated. Once the order has been placed it is automatically moved to the warehouse. 

In some cases we can intervene but not all the time. If you can contact us quickly, we will try our best to help.

Can I combine my orders together? 

Ours systems are automated. Orders go directly into the warehouse, so we would be unable to do this.

Items bought are recently reduced ?

If you place a order prior to a price change. If you require a refund, you will be refunded the same amount you paid for the item.

Can I send the order as a gift to someone else?

Yes you can! Place the order and use the delivery address for the person you want to send the gift to. 

If you use our customer notes section, you can write a message too

Are the items in my basket reserved?

Unfortunately they aren't

What payment methods do you accept?

We can take the following: Visa / Mastercard / American Express / Maestro / Shop Pay / Apple Pay / Google Pay / Paypal

What are our items made of?

Please view our product tags to see a break down of the fabric composition, otherwise you can check here.

What are the washing instructions?

 Please view our care labels on our products, or you can check here.

 What are the delivery charges for orders from the Online Shop?

We are currently offering Free shipping in the UK on Orders over £30.  
For Worldwide delivery please visit our Free shipping is on orders over £70.

How long will deliveries take?

UK  We aim to deliver within 72 hours for orders placed on a working day, please allow extra time during busy periods and holidays.

Worldwide 5-7 working days

How much is delivery ?

Standard = Royal Mail 48hr Tracked = £4.95

Standard is also the method for shipping over £30 orders.

Royal Mail 24hr = £5.95

Return Policy- You may send products back to us within 14 days of purchase for a refund.  The item/s must be unworn in the plastic bag with the tags in place.  

Returns Address is Blade & Rose, Unit 7, Kendal Fell Business Park, Underbarrow Road, Kendal, LA9 5RR

How secure is shopping in the Online Shop? Is my data protected?

Very. All data is stored securely and protected by our payment processors.

What exactly happens after ordering?

You will get a confirmation email, your order will be shipped out to the delivery address on the order.