Frequently Asked Questions

Here's some helpful information about Blade and Rose 

Can I add to an existing order?

We’re sorry but it’s not possible to add to your order. Our system is fully automated which means your order has already been sent to our warehouse for processing. 

Can I combine my orders together? 

Ours systems are automated. Orders go directly into the warehouse, so we would be unable to do this.

How much is delivery?

UK

Standard Delivery £4.95 (Royal Mail/ Evri)

Free shipping on items over £30  (sent standard)

Evri 24hr = £5.95

We are unable to send orders outside the UK. 

 

How long will deliveries take?

We aim to deliver within 72 hours for orders placed on a working day, please allow extra time during busy periods and holidays.

Do you offer free returns?

Not just yet, sadly. Take a look at our how to return page to get all the info you need on returning items.

I'm ordering a gift. Will the paperwork have prices?

We do not include any paperwork in the order. 

Where are your products made?

Please see our suppliers page for more information on where our products are made.

Can I send the order as a gift to someone else?

Yes please add your gift note at checkout. 

What payment methods do you accept?

We can take the following: Visa / Mastercard / American Express / Maestro / Shop Pay / Apple Pay / Google Pay / Paypal

What are our items made of?

Please view our product tags to see a break down of the fabric composition, otherwise you can check here.

What are the washing instructions?

Please view our care labels on our products, or you can check here

How secure is shopping in the Online Shop? Is my data protected?

Very. All data is stored securely and protected by our payment processors.

Can I use more than one discount code on my order?
Unless directly specified no more than one discount code can be applied per order.

If you still need more help please see our contact us page.