Frequently Asked Questions

Here's some helpful information about Blade and Rose 

Can I add to an existing order?

We’re sorry but it’s not possible to add to your order. Our system is fully automated which means your order has already been sent to our warehouse for processing. 

Can I combine my orders together? 

Ours systems are automated. Orders go directly into the warehouse, so we would be unable to do this.

How much is delivery?

UK

Standard = Royal Mail 48hr Tracked = £4.95

Free shipping over £30 order (sent standard)

Royal Mail 24hr = £5.95

Europe

Standard £5.95

Free on orders over £30.00

Rest of the world

Standard £15.00

Free shipping over £70.00

How long will deliveries take?

Please note that due to COVID-19, postal services and couriers are running a slower service than normal. It may take longer than normal to receive your order if you requested standard shipping.

UK  We aim to deliver within 72 hours for orders placed on a working day, please allow extra time during busy periods and holidays.

Worldwide 5-7 working days

Do you offer free returns?

Not just yet, sadly. Take a look at our how to return page to get all the info you need on returning items.

I'm ordering a gift. Will the paperwork have prices?

All paperwork enclosed within your order has no prices. Just addresses, contact details and a breakdown of the order.

Where are your products made?

Please see our suppliers page for more information on where our products are made 

Can I send the order as a gift to someone else?

Yes you can! Place the order and use the delivery address for the person you want to send the gift to. 

If you use our customer notes section, you can write a message too.

What payment methods do you accept?

We can take the following: Visa / Mastercard / American Express / Maestro / Shop Pay / Apple Pay / Google Pay / Paypal

What are our items made of?

Please view our product tags to see a break down of the fabric composition, otherwise you can check here.

What are the washing instructions?

 Please view our care labels on our products, or you can check here

 How secure is shopping in the Online Shop? Is my data protected?

Very. All data is stored securely and protected by our payment processors.

 

 

 If you still need more help please see our contact us page.