Exchange & Refund Policy
Here at Blade & Rose customer care is paramount. We are happy to exchange or refund (excluding the postage). Please post back in the original packaging within 14 Days of purchase in condition for resale, accompanied by a note with your order number advising us of refund or exchange and the reason to:
Blade & Rose
Unit 7 Kendal Fell Business Park
If the item you have received is faulty or we have made a mistake we will also refund postage and the cost of your return postage.
Returned postage charges will only be refunded if the item is faulty.
You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods. Your statutory rights are not affected.
We aim to dispatch your order as soon as possible but please allow up to 48 hours for delivery from placing your order. (Excluding orders placed over the weekend)
Postage and Packaging is charged at the following rates:
- Standard UK Delivery
Our standard delivery option is £2.95 and is available to UK mainland addresses via tracked Royal Mail service. Delivery usually takes 48 hours from dispatch date but can be longer at peak times (i.e. Christmas).
- FREE Standard UK Delivery
Orders over £30 are entitled to FREE standard delivery and is available to UK mainland addresses via Royal Mail tracked post. Delivery usually takes 48 hours from dispatch date but can be longer at peak times (i.e. Christmas).
- Express UK Delivery – Tracked before 1pm next day delivery for orders placed before 1.30pm Monday to Friday.
- Worldwide Delivery
Costs £12, we are able to deliver most items anywhere in the world.
EU delivery usually takes 7-10 working days from dispatch.
International delivery usually takes 10- 14 days from dispatch
Parcels are sent by airmail and delivery times are determined by the postal service in the destination country
- Free delivery on orders over £70